Services > JDE Support Services

Are you not getting the value for the money you pay for JDE support?

Are you frustrated because your internal resources lack the skills to resolve issues and are you forced to subsidize this problem with highly paid, hourly consultants?

Are you looking to reduce your internal support headcount?

For companies challenged with any of the above issues, Epic offers JDE Support Services to help you reduce your overall IT spend and improve the level of support provided to your users.

Production Support services are a critical component to the success of your JDE implementation and with JDE skills in high demand and qualified resources in short supply, costs to hire in house resources to fulfill your requirements are often underestimated.

Consider the fully burdened costs for resources needed to support a typical
JDE installation:

  1. Functional Analyst for Financials & Distribution Support – $140k per year
  2. Functional Analyst for Manufacturing Support – $150k per year
  3. Developer for Technical Application Support – $130k per year
  4. Administrator for CNC Support – $150k per year

Epic’s costs are a fraction of those costs – and we can cover the entire JDE Application Suite, including your custom and modified programs! With all of our support plans, you get:

  • Single point of contact for all of your JDE functional, technical and CNC support needs
  • Fixed monthly cost to keep your support budget intact
  • SLA support using US-based resources
  • A dramatic increase in productivity over your existing support – JDE is all we do and no other partner has better resources!

If your company is challenged with reducing your JDE support costs, let us show you how we can significantly reduce your overall costs and increase support productivity by more than 50%.

Industry Focused

Our knowledge of industry-specific terminology and business processes and allows us to provide value to our customers starting on day 1. Our industry expertise is one reason why Epic stands apart from the rest.

  • Apparel & Footwear
  • Architectural, Engineering & Construction
  • Food & Beverage
  • Life Sciences
  • Media & Entertainment
  • Precious Metals

Schedule a Consultation

Thank you for your interest in Epic Technology Consulting. Contact us for questions, comments and general inquiries regarding our company and the services we offer.